Conversations that matter

When we are unable to talk about issues that matter, but everything and everyone seems ok, we're on the border of the undiscussables. If we're attentive, we may sense some words not being said, or topics just ignored or parked for later, unnecessarily.

Saying hello to the elephant in the room means acknowledging these realities.

If this is a regular occurance, it means that it's now become a part of the culture.  The organization will have difficulty reaching its goals, and the employees will find it difficult to work together at all levels - a sure recipe for failure. Also, employees will reduce their engagement and top performers will leave sooner rather than later.  The organization will be left with people good at saying 'yes'  and doing the absolute minimum, along with the blame-game and siloed working.

Having worked with a few leadership teams on articulating and transforming their culture, do get in touch with me on +919820155778

Workshop Action - Behaviour Styles for Leaders

This is the next part of the Learning Journey for the two batches of Leaders, where Behaviour (Social) styles, The Tuckman Model, and Team management were covered.  We also worked on how to make performance discussions effective and discussed how to make our teams more effective and productive.  This organization is in the field of HR outsourcing.

This was the participants first experience of a workshop where a PPT was not used.  Participants felt more engaged and enthusiastically shared their perspectives during the discussions - thus enhancing their own learning.  This was made possible through some facilitative processes and lots of simple interactive discussion questions.

Here are some pics of the action from the workshop with the HODs:

Here are some pics of the action from the workshop with the direct reports:

The workshops ended with participants committing to ensure that they do their best to create environments where their teams are able to perform effectively and have effective performance discussions.

Do contact me on +919820155778 if you would like to have Leadership Development Workshops for your organization.

The Reality of Carrot and Stick motivation

Both are temporary.

The carrot makes the employees adopt a kind of mercenary mindset. Nothing wrong except that it is too short termed for any sustained impact.

The stick makes the employees fearful, and kind of wreck the culture where you have more lip service than engaged and passionate effort.

The interesting part is that the employees first would feel the lack of energy to move, before any manager or leader.  The manager or leader sooner or later gets the feeling that things aren't moving as fast (a slightly vague term that doesn't always account for the environment factors) as they should, and so proposes more incentives.  

I recall a leader in one organization wanting to put sales people on PIP if they were at 70% of their monthly target. You can guess what those employees got motivated to do.

Surely the revenue an organization earns can be utilized in more effective areas than carrots and sticks?

Your thoughts on this?  What do you think are the best ways to improve performance?

 

My Facilitation Week 2024 Learnings

Every year when the International Association of Facilitators celebrates Facilitation Week, I (and other members) volunteer my services to do conduct 90 to 120 minute sessions pro-bono for Educational Institutes, NGOs, Government organizations and Corporates.  Some of the members also offer their learning in the form of short open sessions to the members and non-members.  

I am always grateful for this opportunity because it allows me to exercise my facilitation design muscles on topics that I may or may not have done before.  I've been participating in Facilitation Week or Facweek since 2018. 

Some of the topics I have covered in the past include, Team collaboration, Resilient Leadership, Focus Group Discussions, Consensus building, Conducting Effective Performance Development Discussions, Unboxing Microaggressions, Building Online Engagement, and others.

Here are the sessions that I conducted for Facilitation Week in this year 2024.

Smiling Participant faces and some comments from them on the session

While both sessions went well for the participants, there's always room for improvement and / or reiteration.

Overall there's a lot of learning for all of us, not just our participants.  As a facilitator, here are some points that get reinforced for me, frequently:

• Think and plan your session based on the inputs you take from the client. Probe for clarity and understanding instead of taking anything at face value.
• Keep backup processes and tools eg. Google Slides as backup.  Your participants may not be as comfortable with online tools (eg. Mural, Miro, Zoom, Teams, Kahoot, Padlet) as you might be.
• Be ready to flex your approach and session, keeping the desired outcome in mind.  This means being reading to shift a process or drop a topic to ensure that the outcome is achieved within the given time.  Don't be married to your session design.
• In the online space, a rehearsal with tech check is necessary, even if you or the client are comfortable with the platform.
• In the online space, be absolutely clear with the client about things the participants have to do or not do, whether it is keeping videos on or sharing a desktop / laptop.
• In the online space, time moves differently, mostly faster than you have anticipated.
• In line with the above, the deeper you frame the discussion question, the more time participants need to assess and discuss the question. This goes back to planning.
• As with technology, your participants may not be completely aware of technical terms related to the topic, so ensure that these are clarified as much as possible during your session.  This also eats into your allotted time so plan to communicate as simple as possible.  
• It's more important for participants to understand the topic than to marvel at your brilliance during the session.  Participants will definitely appreciate this aspect.

Gratitude to #IAFIndia for the opportunity to do these sessions and spread the #PowerOfFacilitation 

I'm also grateful to my co-facilitators, Monica and Varsha, for bearing with me and supporting me before, during and after the sessions.

#Facilitation #IAFIndia2024 #IafIndiaConference2024 #Sustainability #facilitationweek